Family Hub Model
Background
Need
West Northamptonshire Council wanted to create a test a model for multi-disciplinary family hubs to increase early help available to families and prevent escalating needs.
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Role
Working as Consultant in-house at Basis. Overseeing Agile project management and end-to-end design and delivery.
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Users
Staff and leaders of West Northmaptonshire Council and local families with children aged 0-19 years.
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Timeline
July 24: Meeting stakeholders and project onboarding
August 25: User research, desk research, synthesis and presentation to leaders for decision-making
Sept 24: Impact sprint to create and test model
Design Process
Empathise
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Analysed multiple sources of Early Help data
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Family interviews and service safaris to create journey maps and personas​
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Workforce survey to find needs of Early Help professionals​
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Define
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​Designed and delivered cross-partnership workshops to present recommendations and identify priorities
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Ideate & Prototype
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Co-led Impact Sprint with local professionals to create pathways and processes for family hubs
Outcomes
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Operating model for onboarding and supporting families, and co-locating partner organisations
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Communication strategies to share the offer
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Wireframe for new online family hub website
