Work Experience
Jan 25 - present
Service Design Associate
I work within the Change & Transformation Team using human-centred, service design and Agile principles to improve services that support customers across all Directorates.
Co-Production with families with SEN​​
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Cross-Department Service Plan​
Staff-Customer Interactions
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Feb 24 - Jan 25
Agile Design Consultant
Basis help local authorities tackle messy public services problems by co-delivering change. I worked with local authories around the UK to improve efficiences and customer experiences.
Family Hub Model​
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Sep - Nov 2022
Sustainable Diets Advisor
WWF-UK
I worked on a variety of projects, from designing a behavioural intervention in schools, to setting carbon targets. I gained experience in partnership management, project management, and matrix working. My role involved collaborating with Heads of departments and external consultancies to deliver high-quality solutions to climate problems.
Jun 2021 - Sep 2022
Service Development Manager
BeeZee Bodies
In this role I pitched and grew the development arm of the business. I learnt to create and implement service blueprints, wireframes and feedback loops, following Government Digital Service (GDS) principles. I implemented new processes and services to improve user outcomes, such as a 10% increase in attendance from more deprived areas.
Sept 2017 - Sep 2022
Public Health Nutritionist & Business Development
BeeZee Bodies
5 years implementing, delivering and advising on online and face-to-face behaviour change programmes to over 400 people, leading to on-target completion rate of 80% and BMI reduction 3%. To support this, I facilitated problem solving and conflict resolution for families to effect change.
During this time, I collaborated with the senior team to improve and grow services. I led an internal project to identify behavioural science techniques and project managed the partnership to produce app through user testing, training and identifying bugs.
Training & Certifications
August 2024
Agile Master in Public Services
Theory, core knowledge and practice in how to apply Agile to your complex change programmes delivered by experts with public service experience.
January 2024
Making Sense of Service Design - Short Course
Practical, collaborative course using real world case-studies, such as a redesign of a gallery's user-journey. Refreshed and updated skills in journey mapping, service blueprinting and agile prototyping in teams.
January 2024
Google UX Design Certificate
Grow with Google
On this self-led course I strengthened my understanding of the design process and built a portfolio using FIgma. I enhanced my user-research and brainstorming practices following a design-sprint methodology, and developed my knowledge of Assistive Technologies.
2023
Level 2 Certificate Counselling Skills
NCFE
I refined and validated my skills in listening, empathy and equality, diversity and inclusion. These have been invaluable in conducting user-reasearch and creating ethical designs, based around users.
2021
Registered Nutritionist (RNutr)
Association for Nutrition
5 years delivering and designing evidence-based Public Health services to improve the health and well being of people and communities. Adherence to UK Voluntary Register of Nutritionists Standards of Ethics, Conduct & Performance. Provides the ability to undertake independent practise.
2021
Asset-based community development
Nurture Development
I learnt the 5 principles of ABCD: asset-based, deficit-based, power of associations, facilitating ABCD and ABCD in practice.
The course gave examples of tools for change such as learning conversations and asset mapping. These lessons have supported my understanding of communities, and how to use exisiting strength to support further development through services or products.
2020
Professional Diploma in Project Management
Shaw Academy (Upskillist)
I gained the ability to implement all aspects of a project from initiation, balancing cost time and quality, to risk management and project closure. I learnt how to integrate leadership and organisational culture into projects. This theory has since been complemented with experience in adapting projects around changeable conditions.
2019
Level 2 Award in Supporting Behaviour Change (Health and Wellbeing)
RSPH
Building rapport, creating action plans for indivdual sustainable behaviour change. Gaining an understand of the factors that impact behaviour change such as reflective and automatic motivation, and self-efficacy.